Delete your HEWN account
You can request deletion of your HEWN account and associated data here, even if you no longer have the app installed.
Request deletion by email
Email hewnfinancial@gohewn.com with the subject HEWN account deletion request, preferably from the email linked to your HEWN account. Include the sign-in email so we can identify the account.
Start deletion requestIf your device session has no sign-in email, tell us that in your request. We will help you verify ownership. Never email passwords, bank login details, identity documents, full account numbers or Social Security numbers.
What happens next
We acknowledge the request, verify account ownership and tell you the expected completion time. We may ask for additional non-sensitive information to locate the account. We do not require you to reinstall HEWN or cancel a subscription to request deletion.
What we remove
We remove the HEWN account and associated debt entries, planning preferences, analysis history and stored payment-plan records. We disconnect linked financial accounts and remove stored connection credentials. The support process also handles removal of the related sign-in profile and requests deletion of associated service-provider records where applicable.
If a provider connection cannot be closed immediately, we tell you and work to resolve it. Records needed for legal, accounting, fraud-prevention or dispute obligations may be retained; we will explain any applicable exception and retention period. Provider backups can retain deleted records until their normal expiry, as described in our privacy policy.
Subscriptions need separate cancellation
Deleting your HEWN account or the app does not stop subscription billing. Cancel an Android subscription in Google Play subscriptions. For iOS, open Settings → your name → Subscriptions. Store refunds follow the store's process. You can request deletion whether or not you have canceled.
If you still have the app
Open HEWN → Profile → Delete account. This removes HEWN planning data and disconnects eligible connections. You can use the email path above for help or to complete removal of associated sign-in and service-provider records.